Process management incorporating the intellectual capital and knowledge management: an applied study in research centres

Abstract

In today’s competitive environment, organizations seek to create value for customers through management approaches that not only ensure the supply of goods and services of quality and at low prices, but that achieve long-term competitive advantages. In this context, process management appears as a management model based on "quality"; whereas "intellectual capital" and "knowledge management" models represent the main models based on the management of intangible assets, the basis of competitive success of the XXI century. This study represents a trial that, from a process management model applied to a research and review of the relevant theoretical framework to the disciplines of "intellectual capital" and "knowledge management", analyses and proposes a model of process management in research centres incorporating Intellectual Capital and Knowledge Management.