The Emotional Intelligence of Senior Executives and their Effect on Products Innovation and on Processes Innovation
DOI:
https://doi.org/10.21678/jb.2019.980Palabras clave:
Emotional Intelligence, Products Innovation, Processes innovationResumen
El objetivo de este estudio es demostrar empíricamente que la Inteligencia Emocional de los gerentes ejerce un efecto directo y positivo en la Innovación de las empresas, concretamente, en la innovación de productos y procesos. La investigación se ha dirigido a un total de 139 gerentes pertenecientes a empresas españolas de diferentes sectores de actividad, quienes han respondido un cuestionario de 22 items. Los resultados del análisis empírico aplicando el Modelo de Ecuaciones Estructurales, además de validar el modelo conceptual propuesto han confirmado las hipótesis de partida: la Inteligencia Emocional de los Gerentes ejerce un efecto positivo y directo en la innovación de productos y procesos de las empresas.
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Lopez-Cabrales A., P?rez-Lu?o, A., Valle Cabrera, R. (2009). Knowledge As A Mediator Between HRM Practices And Innovative Activity, Human Resource Man-agement, July August, Vol. 48(4).
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Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company. How Japanese companies create the dynamics of innovations. New York: Oxford University Press.
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Prajogo, D. & Sohal, A. (2006). The integration of TQM and technology and R&D management in determining organizational performance --- an Australian perspective. Omega 34, 296---312.
Salovey, P., Stroud, L., Woolery, A., & Epel, E. (2002). Perceived emotional intelligence, stress reactivity, and symptom reports: Further explorations using the Trait Meta-Mood Scale. Psychology and Health, 17, 611-627.
Schlaerth, A., Ensari, N. & Christian, J. (2013). ?A meta-analytical review of the relationship between emotional intelligence and leaders? constructive conflict management?, Group Processes & Intergroup Relations, Vol. 16 No. 1, pp. 126-136.
Schutte, N., Malouff, J., Bobik, C., Coston, T., Greeson, C., Jedlicka, C., Wendorf, G. (2001). Emotional intelligence and interpersonal relations. Journal of Social Psychology, 2001, 141, 523-536.
Scott, S., & Bruce, R. (1994). ?Determinants of innovative behavior: a path model of individual innovation in the workplace?, Academy of Management Journal, Vol. 37 No. 3, pp. 580-607.
Schreider, J., Stage, F., King, J., Nora, A., Barlow, E. (2006). Reporting structural equation modeling and confirmatory factor analysis results: a review. The Journal of Education Research, 99 (6), 323-337.
Shih, H., & Susanto, E. (2010). ?Conflict management styles, emotional intelligence, and job performance in public organizations?, International Journal of Conflict Management, Vol. 21 No. 2, pp. 147-168
Subramanian A. & Nilakanta S. (1996). Organizational innovativeness: exploring the relationship between organizational determinants of innovation, types of innovations, and measures of organizational performance. Omega; 24(6):631?47.
Suliman, A. & Al-Shaikh, F. (2007). ?Emotional intelligence at work: links to conflict and innovation?, Employee Relations, Vol. 29 No. 2, pp. 208-220.
Thwaites, D. (1999). Closing the gaps: service quality in sport tourism. Journal of Services Marketing, 13 (6), 500-516.
Tidd J., Bessant J., & Pavitt K., (1997). Managing innovation: integrating technological, market, and organizational change. Chichester, UK: Wiley.
Van Rooy, D., & Viswesvaran, C. (2004). ?Emotional intelligence: a meta-analytic investigation of predictive validity and nomological net?, Journal of Vocational Behaviour, Vol. 65, pp. 71-95.
Wang S., Guidice R., Tansky J., & Wang, Z. (2010). When R&D spending is not enough: The critical role of culture when you really want to innovate, Human Resource Management, 49(4).
Williams, F., Fern?ndez-Berrocal, P., Extremera, N., Ramos, N., & Joiner, T. (2004). Mood regulation skill and the symptoms of endogenous and hopelessness depression. Journal of Psychopathology and Behavioral Assessment, 26,233-240.
Wong, C., & Law, K. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13, 243?274.
Yamin, S., Mavondo, F., Gunasekaran, A. & Sarros J. (1997). Study of competitive strategy, organizational innovation and organizational performance among Australian manufacturing companies. International Journal of Production Economics 52(1,2):161?72.
Zack, M. (2002). Developing a knowledge strategy: Epilogue. In N. Bontis, & C.W. Choo (Eds.), The strategic management of intellectual capital and organizational knowledge: A collection of readings. Oxford University Press.
Brooks, K., & Nafukho, F. (2006). ?Human resource development, social capital, emotional intelligence: any link to productivity??, Journal of European Industrial Training, Vol. 30 No. 2, pp. 117-28.
Byrne, B. M. (2012). Structural equation modeling with Mplus: Basic concepts, applications, and programming. New York, NY: Taylor and Francis Group.
Charbonneau, D., & Nicol, A. (2002). Emotional intelligence and leadership in adolescents. Personality and Individual Differences, 33, 1101-1113.
Chen, X., Zhao, K., Liu, X. & Wu, D. (2012). ?Improving employees? job satisfaction and innovation performance using conflict management?, International Journal of Conflict Management, Vol. 23 No. 2, pp. 151-172.
Cronbach, L. & Meehl, P. (1955). Construct validity in psychological test. Psychological Bulletin,52, 218-302.
Davies, M., Stankov, L. & Roberts, R. (1998). ?Emotional intelligence: in search of an elusive construct?, Journal of Personality and Social Psychology, Vol. 75 No. 4, p. 989.
Deshpande, R., Farley, J., & Webster, F. (1993). Corporate culture, customer orientation, and innovativeness in Japanese firms: aquadrad analysis. J. Mark. 57, 23---27.
Diggins, C. (2004). ?Emotional intelligence: the key to effective performance and to staying ahead of the pack at times of organizational change?, Human Resource Management International Digest, Vol. 12 No. 1, pp. 33-5.
Extremera, N. & Fern?ndez-Berrocal, P. (2005a). Inteligencia emocional y diferencias individuales en el meta-conocimiento de los estados emocionales: una revisi?n de los estudios con el Trait Meta-Mood Scale. Ansiedad y Estr?s, 11, 101-122.
Fenwick, T. (2003). ?Innovation: examining workplace learning in new enterprises?, Journal of Workplace Learning, Vol. 15 No. 3, pp. 123-132.
Fern?ndez-Berrocal, P. & Extremera, N. (2006). Emotional intelligence: A theoretical and empirical overview of its first 15 years of history. Psicothema, 18, 7-12.
Fleury, M. & Fleury, A. (2001). Construindo o conceito de compet?ncia. Revista de Administra??o Contempor?nea 5 (spe), 183?196.
Forgas, J. (1995). ?Mood and judgment: the affect infusion model (AIM)?, Psychological Bulletin, Vol. 117 No. 1, pp. 39-66.
Gloet, M., & Terziovski, M. (2004). ??Exploring the relationship between knowledge management practices and innovation performance??, Journal of Manufacturing Tecnology Management, Vol. 15 No. 5, pp. 402-9.
Gobeli, D. & Brown W. (1994). Technological innovation strategies. Engineering Managment Journal 1994;6(1):17?24.
Goleman, D. (1998). Working with Emotional Intelligence, Random House Digital, New York, NY.
Hair, J., Anderson, Rolph E., Tatham, Ronald L., & Black, W. (1999). An?lisis Mulivariante,(5th a ed.). Madrid: Prentice Hall Iberia.
Helfat, C., & Martin, J. (2012). Dynamic managerial capabilities: A perspective on the relationship between managers, creativity and innovation in organizations. In C. Shalley, M. Hitt, & J. Zhou (Eds.), The Oxford handbook of creativity, innovation, and entrepreneurship: Multilevel linkages. New York: Oxford University Press.
Hollenstein, H., (1996). A composite indicator of a firm?s innovativeness. An empirical analysis based on survey data for Swiss manufacturing. Res. Policy 25, 633---645.
Jordan, P. & Troth, A. (2002). ?Emotional intelligence and conflict resolution: implications for human resource development?, Advances in Developing Human Resources, Vol. 4 No. 1, pp. 62-79.
Kahneman, D. (2012). ?Pensar r?pido, pensar despacio?. Barcelona: Debate.
Law, K., Wong, C. & Song, L. (2004). ?The construct and criterion validity of emotional intelligence and its potential utility for management studies?, Journal of Applied Psychology, Vol. 89 No. 3, pp. 483-496.
Lopez-Cabrales A., P?rez-Lu?o, A., Valle Cabrera, R. (2009). Knowledge As A Mediator Between HRM Practices And Innovative Activity, Human Resource Man-agement, July August, Vol. 48(4).
Lyons, J. & Schneider, T. (2005). ?The influence of emotional intelligence on performance?, Personality and Individual Differences, Vol. 39 No. 4, pp. 693-703.
Mayer, J. & Salovey, P. (2007). ?Qu? es la inteligencia emocional? In, Mestre Navas, J. M. and Fern?ndez Berrocal, P. Manual de inteligencia emocional (pp. 25-45). Madrid: Pir?mide.
Miller, D. & Friesen, P. (1982). Innovation in conservative and entrepreneurial firms: two models of strategic momentum. Strategic Management Journal 3(1):1?25.
Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company. How Japanese companies create the dynamics of innovations. New York: Oxford University Press.
Norman, D. & Shallice, T. (1986). Attention to action: Willed and automatic control of behavior. In R. J. Davidson, G. E. Schwartz, & D. Shapiro (Eds.), Consciousness and self-regulation, 1-18. New York: Plenum Press.
Park, J. (2005). ?Fostering creativity and productivity through emotional literacy: the
organizational context?, Development and Learning in Organizations, Vol. 19 No. 4, pp. 5-7.
Prajogo, D. & Sohal, A. (2006). The integration of TQM and technology and R&D management in determining organizational performance --- an Australian perspective. Omega 34, 296---312.
Salovey, P., Stroud, L., Woolery, A., & Epel, E. (2002). Perceived emotional intelligence, stress reactivity, and symptom reports: Further explorations using the Trait Meta-Mood Scale. Psychology and Health, 17, 611-627.
Schlaerth, A., Ensari, N. & Christian, J. (2013). ?A meta-analytical review of the relationship between emotional intelligence and leaders? constructive conflict management?, Group Processes & Intergroup Relations, Vol. 16 No. 1, pp. 126-136.
Schutte, N., Malouff, J., Bobik, C., Coston, T., Greeson, C., Jedlicka, C., Wendorf, G. (2001). Emotional intelligence and interpersonal relations. Journal of Social Psychology, 2001, 141, 523-536.
Scott, S., & Bruce, R. (1994). ?Determinants of innovative behavior: a path model of individual innovation in the workplace?, Academy of Management Journal, Vol. 37 No. 3, pp. 580-607.
Schreider, J., Stage, F., King, J., Nora, A., Barlow, E. (2006). Reporting structural equation modeling and confirmatory factor analysis results: a review. The Journal of Education Research, 99 (6), 323-337.
Shih, H., & Susanto, E. (2010). ?Conflict management styles, emotional intelligence, and job performance in public organizations?, International Journal of Conflict Management, Vol. 21 No. 2, pp. 147-168
Subramanian A. & Nilakanta S. (1996). Organizational innovativeness: exploring the relationship between organizational determinants of innovation, types of innovations, and measures of organizational performance. Omega; 24(6):631?47.
Suliman, A. & Al-Shaikh, F. (2007). ?Emotional intelligence at work: links to conflict and innovation?, Employee Relations, Vol. 29 No. 2, pp. 208-220.
Thwaites, D. (1999). Closing the gaps: service quality in sport tourism. Journal of Services Marketing, 13 (6), 500-516.
Tidd J., Bessant J., & Pavitt K., (1997). Managing innovation: integrating technological, market, and organizational change. Chichester, UK: Wiley.
Van Rooy, D., & Viswesvaran, C. (2004). ?Emotional intelligence: a meta-analytic investigation of predictive validity and nomological net?, Journal of Vocational Behaviour, Vol. 65, pp. 71-95.
Wang S., Guidice R., Tansky J., & Wang, Z. (2010). When R&D spending is not enough: The critical role of culture when you really want to innovate, Human Resource Management, 49(4).
Williams, F., Fern?ndez-Berrocal, P., Extremera, N., Ramos, N., & Joiner, T. (2004). Mood regulation skill and the symptoms of endogenous and hopelessness depression. Journal of Psychopathology and Behavioral Assessment, 26,233-240.
Wong, C., & Law, K. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13, 243?274.
Yamin, S., Mavondo, F., Gunasekaran, A. & Sarros J. (1997). Study of competitive strategy, organizational innovation and organizational performance among Australian manufacturing companies. International Journal of Production Economics 52(1,2):161?72.
Zack, M. (2002). Developing a knowledge strategy: Epilogue. In N. Bontis, & C.W. Choo (Eds.), The strategic management of intellectual capital and organizational knowledge: A collection of readings. Oxford University Press.
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2020-01-12
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Blázquez Puerta, C. D., & Bermúdez González, G. (2020). The Emotional Intelligence of Senior Executives and their Effect on Products Innovation and on Processes Innovation. Journal of Business, Universidad Del Pacífico (Lima, Peru), 11(1), 14–26. https://doi.org/10.21678/jb.2019.980
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